Anima
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
⚡ Productivity
Healthcare Insurance • SaaS • Productivity
Anima is an integrated care platform designed to revolutionize primary care by automating manual tasks and enhancing workflow efficiency. It combines online consultations with productivity tools, providing a single source of truth for care teams and scaling across various geographies. Anima's platform offers seamless EHR integration, advanced analytics, and next-generation document processing, which streamline workflows and improve patient outcomes. The platform is trusted by over 200 practices and serves over 2 million patients, helping healthcare organizations deliver better care with features like patient questionnaire triage, appointment scheduling, document processing, and data-driven decision-making. Anima connects directly with major systems to simplify operations and communication within the healthcare sector.
Technical Support Lead
🕒 March 31
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Anima
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
⚡ Productivity
Healthcare Insurance • SaaS • Productivity
Anima is an integrated care platform designed to revolutionize primary care by automating manual tasks and enhancing workflow efficiency. It combines online consultations with productivity tools, providing a single source of truth for care teams and scaling across various geographies. Anima's platform offers seamless EHR integration, advanced analytics, and next-generation document processing, which streamline workflows and improve patient outcomes. The platform is trusted by over 200 practices and serves over 2 million patients, helping healthcare organizations deliver better care with features like patient questionnaire triage, appointment scheduling, document processing, and data-driven decision-making. Anima connects directly with major systems to simplify operations and communication within the healthcare sector.
📋 Description
• Co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls • Designing automations and workflows, creating documentation and SOPs, and building playbooks • Tracking and reporting key support metrics such as first response time, CSAT, and resolution time
🎯 Requirements
• 4+ years of professional experience in customer support, operations, or a similar role • Exceptional written communication skills • Experience with Intercom or similar support platforms • Demonstrated success supporting a complex product for diverse stakeholders
🏖️ Benefits
• Health insurance • Remote work options • Professional development opportunities
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