Cloud Support Engineer

🕒 March 18

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CoreWeave

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

💰 $100M Debt Financing on 2022-12

Artificial Intelligence • Cloud Computing • SaaS

CoreWeave is a cloud service provider that specializes in purpose-built infrastructure designed for AI workloads. Known as the AI Hyperscaler™, CoreWeave offers a range of products including GPU and CPU compute services, storage solutions, and networking services optimized for deep learning, AI model training, and rendering applications. With a robust cloud platform, CoreWeave simplifies complex infrastructure management, ensuring reliability, scalability, and high-performance computing suitable for leading AI labs and enterprises.

📋 Description

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave. • Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA). • Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues. • Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes. • Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices. • Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions. • Contribute to refining processes, workflows, and playbooks for handling complex customer challenges. • Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches. • Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides. • Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives. • Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.

🎯 Requirements

• Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position • At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles • Proven hands-on work experience with Kubernetes • Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration • Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback • Experience with observability tools such as Grafana • Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes • Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes • Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences • Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

🏖️ Benefits

• Family-level Medical Insurance • Family-level Dental Insurance • Generous Pension Contribution • Life Assurance at 4x Salary • Critical Illness Cover • Employee Assistance Programme • Tuition Reimbursement • Work culture focused on innovative disruption