Support Services Engineer L3

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ALS

WebsiteLinkedInAll Job Openings

10,000+ employees

🔬 Science

💊 Pharmaceuticals

⚡ Energy

Science • Pharmaceuticals • Energy

<ALS> ALS is a global testing, inspection and analytical services company that provides laboratory and field-based analysis across environmental, mining, food & agrisciences, personal care/OTC, pharmaceutical and energy sectors. Its offerings include geochemistry and metallurgy, water and air monitoring, PFAS and oil/transformer fluid testing, microbiome sequencing, clinical and pharmaceutical studies, assay and inspection, condition monitoring, and related consulting, training and digital reporting tools. ALS supports clients with sample preparation, quality control, data-driven mineral exploration (including AI-powered analytics), and real-time result portals.

📋 Description

• Provides specialist-level technical support for the most complex and escalated incidents within the global IT service operation. • Owns the resolution of cases that cannot be resolved remotely at Level 2. • Contributes to the Change Management process. • Monitors and validates infrastructure alerts during assigned coverage windows. • Serves as a senior technical reference for the broader team. • Drives automation opportunities and reduces reliance on third-party vendor escalation through in-depth resolution capability. • Provides coverage and support across all regions as required during active shift hours.

🎯 Requirements

• Degree in Information Technology, Computer Science, or a related field; equivalent experience accepted. • 4–6 years of experience in advanced IT technical support, systems administration, or infrastructure engineering. • Expert knowledge of enterprise infrastructure including servers, storage, networking, and endpoint management. • Strong familiarity with ITIL v4 processes, particularly Incident, Change, and Problem Management. • Experience with ITSM platforms, CMDB management, scripting, and automation tooling. • Full professional bilingual proficiency in English required - written and spoken. • Proficiency in an additional language (Spanish, Portuguese, French, German, or others) is an asset.

🏖️ Benefits

• Flexible working hours • Professional development opportunities