Senior Customer Support Engineer

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🕒 3 days ago

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Delivering customer support in terms of technical service at APT region • Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support • Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner • Seeks timely support for difficult product issues avoiding unnecessary down time • Maintain recommended Spare Parts for all product Range • Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards

🎯 Requirements

• Must be an Engineering Graduate with B.E./B.Tech. Degree • Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry • Should have advanced Technical Competency in one of the Product lines in IVD product • Should have adequate skills to consultatively help & support technical troubleshooting along with other functions • Able to drive corrective and preventive actions to improve service delivery based on customer feedback • Previous experience in Technical field services of IVD products (hardware & SW).

🏖️ Benefits

• Flexible, remote working arrangements • Enriching careers