Amazon Connect Support Engineer

🔥 4 minutes ago

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and system reliability. • Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix. • Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform. • Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices. • Participate in application design sessions and develop end-to-end interaction flows using Splunk.

🎯 Requirements

• 4+ years of overall IT experience with strong exposure to CCaaS environments. • Solid experience in contact center observability, monitoring, and troubleshooting of production systems. • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. • Practical AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect. • Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility and internship opportunities • Open communication and regular team-building company social events