Senior Technical Analyst

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 Venture Round on 2016-01

Market Research • B2B • SaaS

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Provide top-notch customer support for Cint platform users • Investigate and resolve customer issues • Create and review technical documentation • Understand client requirements and translate into actionable tasks • Classify submitted bugs by severity • Debug API integrations • Coach clients on adopting key features

🎯 Requirements

• Bachelor’s degree (Information Technology, Computer Science or related discipline preferred) • 2+ Years of technical support experience (SaaS support experience a plus) • 1+ years of experience in API debugging and troubleshooting • Proficiency with Microsoft Excel sheets/Google sheets • Strong problem-solving abilities • Excellent communication skills, both written and verbal • Customer-oriented mindset • Easily able to grasp and retain new knowledge • Leadership and mentoring skills • Time management skills

🏖️ Benefits

• 24/7 support to internal users and global customers • Collaborative work environment • Professional development opportunities