Platform Support Analyst

🕒 July 3

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Corsearch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔐 Security

🤖 Artificial Intelligence

🛍️ eCommerce

Security • Artificial Intelligence • eCommerce

Corsearch is a global leader in brand protection and trademark infringement, empowering companies to safeguard their most valuable assets. With a focus on intellectual property, Corsearch helps protect brands against infringement, counterfeit, and digital threats through AI-powered data, deep analytics, and professional services. Trusted by over 5,000 customers worldwide, Corsearch enables brand owners to monitor and control the use and misuse of their brands in an increasingly complex digital environment. The company offers comprehensive online brand protection solutions, including anti-counterfeiting and antipiracy measures, supporting brands to market their assets, drive growth, and optimize brand presence against threats.

📋 Description

• Provide collaborative day-to-day support of business applications • Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email • Collaborate with Platform Support peers to provide best-in-class customer service and support to internal and external customers for incidents, problems, and service requests • Support company products and applications (web and desktop applications implemented and used within the company) • Manage and coordinate urgent and complicated support issues • Determine root cause of issues and communicate appropriately to internal customers • Work with Atlassian ITSM ticketing system and achieve Service Level Targets • Assist in and prepare Platform Support documentation

🎯 Requirements

• Strong problem solving and customer-service skills • Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS) • Strong ticket management and communication skills • Strong ownership mentality • Passionate about customer service and the customer journey • Excellent leadership and mentoring skills • Strong knowledge in scripting (Powershell, Python, C/C#, Go, Java, Javascript) • Strong knowledge in database querying (SQL, Elasticsearch) • Basic knowledge of web application architecture (Front-end, Back-end, APIs) • Basic knowledge of cloud-based infrastructure (Azure, AWS, Google Cloud) • Basic knowledge of messaging brokers and queues (Kafka, RabbitMQ) • Excellent English language communication skills, both verbal and written • Ability to work collaboratively in a geographically distributed team environment • Strong desire to learn new technologies, techniques, and tools

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Health insurance • Paid time off