Senior Support Engineer – IT Infrastructure

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Triage & troubleshooting: Receive, manage, and respond to alerts, calls, and trouble tickets. • Customer collaboration: Work directly with customers on calls and screen-sharing sessions, diagnose issues, and provide clear action plans that put them at ease. • Critical response: Respond to critical issues 24x7x365 as part of an on-call rotation. • Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks. • Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve, including on the source systems being backed up. • Root cause analysis: Troubleshoot outages and perform root cause analysis to prevent recurrence. • Security & compliance: Configure access using a least-privileged approach, audit, and ensure adherence to policies and procedures. • Upgrades: Communicate upgrade and rollback plans, and execute upgrades. • Documentation: Maintain an internal wiki with technical documentation, manuals, and IT policies.

🎯 Requirements

• 6+ years of experience in similar roles • Windows and Linux administration • VMware vSphere • IP networks • Experience as a System Administrator • Experience as a Backup Administrator • Data Protection / Backup & Recovery software (Cohesity, Rubrik, Commvault, Veeam, Keepit, N2WS) • Familiarity with cloud platforms (AWS / Azure / GCP / OCI), M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus.

🏖️ Benefits

• Fully remote, work from anywhere