Senior Analyst, Project Support

🔥 1 hour ago

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 Venture Round on 2016-01

Market Research • B2B • SaaS

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Provide operational support for online research projects across multiple regions and time zones • Ensure continuity of service outside regional business hours • Support project delivery by responding to client and internal requests • Troubleshoot project-related issues and monitor project health • Coordinate with regional teams to ensure timely resolution of urgent requests • Help maintain a seamless client experience by providing prompt communication • Support project continuity during regional handoffs and escalate issues when appropriate • Note: opportunity will require working US CST shifts and weekends, with two days off provided.

🎯 Requirements

• BA/BS Degree • Minimum 2 years of customer-facing experience with proven ability to manage multiple online market research complex projects under tight deadlines • Proficient in Microsoft Excel and Google Suite • Strong work ethic with self-motivated mindset and drive to achieve goals • Ability to get on a call with the client and handle yourself professionally and competently • Detail oriented, self-starter who is eager to learn new skills and concepts • An innate sense of accountability, ability to provide proactive and thoughtful feedback • Top quality and ability in written and oral communication in English, additional languages are highly beneficial • High speed Internet connection to be able to communicate and conduct business worldwide.

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive training and opportunities for professional growth and promotion • Worldwide exposure to the biggest companies in the market research industry • Company-provided laptop and other facilities to enable work from home • We learn from each other’s experiences • Stop and listen; every opinion matters • We embrace diversity, equity and inclusion.