Director – Americas Professional Services

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $154.2k - $203.1k / year

⏰ Full Time

🔴 Lead

👔 Director

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Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Analytics • Artificial Intelligence • B2B

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Own the Americas Professional Services business, including operational performance, financial results, customer outcomes, organizational health, and execution excellence • Manage the regional Professional Services P&L, including utilization, margins, bookings, forecasting, resource planning, and key operational metrics • Build scalable operating rhythms that improve execution, visibility, and organizational health • Continuously improve delivery processes, governance, resource management, and capacity planning • Establish clear goals, performance expectations, and accountability across the organization • Drive predictable delivery execution while balancing customer success, employee engagement, operational efficiency, and business performance • Lead, coach, and develop Professional Services Managers, Solution Architects, Delivery Consultants, and technical delivery professionals • Recruit, retain, and develop exceptional talent while building leadership capability and succession across the organization • Ensure successful implementation, adoption, and value realization for enterprise customers • Serve as an executive sponsor and escalation point for strategic customer engagements • Collaborate closely with Sales, Customer Success, Product, Support, Finance, and Operations to improve customer outcomes and business performance

🎯 Requirements

• 10+ years of experience leading Professional Services, Consulting, Customer Success, Technical Delivery, or related customer-facing organizations • 7+ years of progressive leadership experience managing managers and technical teams • Demonstrated success leading a Professional Services business with responsibility for operational performance, financial management, utilization, forecasting, and delivery excellence • Proven ability to build and scale organizations in high-growth, fast-changing SaaS or technology companies • Strong operational mindset with experience implementing processes, governance, metrics, and business operating rhythms that improve execution • Demonstrated ability to make timely, high-quality decisions in ambiguous and rapidly changing environments • Experience leading organizational change while maintaining employee engagement and customer satisfaction • Executive presence with exceptional communication, influence, and relationship-building skills • Experience partnering closely with Sales to support customer success while maintaining delivery excellence • Track record of recruiting, developing, and retaining high-performing teams • Willingness to travel up to 25%

🏖️ Benefits

• A monthly Connectivity Plus stipend of $150 to support remote work-related expenses • An annual $200 home office reimbursement • Medical, dental, and vision coverage • 401(k) with company match • Paid parental leave, caregiver leave, and flexible time off • Mental health support and wellness reimbursement • Career development and education assistance