Agency & Commissions Director

🔥 13 hours ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $104k - $149.4k / year

⏰ Full Time

🔴 Lead

👔 Director

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Serves as the business unit authority and subject matter expert on producer licensing, carrier appointments, and contracting processes across all distribution channels • Designs and executes a scalable licensing and onboarding strategy to support rapid partner expansion and independent agent growth • Builds streamlined, end-to-end producer onboarding experiences (contracting, appointment, and readiness) to reduce time-to-sell • Partners closely with distribution partners to ensure alignment on contracting requirements, licensing visibility, and compliance expectations • Leads onboarding/offboarding readiness efforts for new distribution relationships, including state approvals, appointment readiness and offboarding/termination processes • Drives continuous improvement in onboarding cycle times, processing accuracy, and producer experience • Monitors agents and distribution within systems to regularly offboard/inactivate non-performing agencies to manage agent counts and platforms expenses • Responds to alerts from the Compliance team to adapt licensing strategy as regulatory environments and business priorities evolve to ensure compliance with state insurance departments, NAIC guidance and internal policies • Leads the agent appeal review team including representatives from various departments/teams and communicates outcomes • Resolves escalations and disputes with urgency and professionalism to preserve partner trust • Serves as the steward of all commission operations, ensuring accuracy, transparency, and alignment with company growth strategy and partner expectations • Oversees complex producer hierarchy management, including uplines, downlines, splits, and overrides • Leads the design and build-out of licensing, contracting, and commission operations, establishing foundational processes, controls, and scalable infrastructure in collaboration with operations leadership • Works with data governance to define data standards and governance to ensure accuracy of producer records, hierarchies, licensing status, and compensation structures • Acts as a key operational leader interfacing directly with distribution partners, building strong relationships and serving as an escalation point • Collaborates with Distribution, Compliance, Legal, Finance, IT, and Product teams to ensure end-to-end alignment • Builds and leads a lean, high-performing team capable of scaling with company growth • Fosters a culture of accountability, responsiveness, and continuous improvement in a startup environment • Establishes clear performance goals tied to speed, accuracy, compliance, and partner satisfaction

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • Ten years of experience in insurance operations, licensing, commissions, or distribution support • Prior experience with annuity products required • Proven experience building or scaling licensing and/or commission operations in a startup or high-growth environment strongly preferred • Experience with producer onboarding (contracting, licensing, appointments) and complex hierarchy structures, including implementing or optimizing licensing and commissions platforms • Industry designations (e.g., FLMI, LOMA) preferred • Advanced knowledge of multi-state licensing, appointments, and regulatory requirements • Strong understanding of producer distribution models, hierarchies, and compensation design • Strong knowledge of onboarding and commission platforms (e.g., SureLC, SuranceBay, Vertafore, Agent Sync or similar) • Excellent relationship management skills with external distribution partners • Strong proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools • Ability to manage multiple priorities in a high-growth, fast-paced environment

🏖️ Benefits

• Health insurance • 401(k) plan match • Pension plan • OneEMC bonus plan • Recognition and anniversary awards • Professional development opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements