Support Analyst – OCI

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AM53 Smart Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💳 Fintech

🤝 B2B

🏢 Enterprise

Fintech • B2B • Enterprise

AM53 Smart Solutions is a consultancy and solutions provider focused on optimizing processes and productivity for the payments market. The company offers technical and business analysis, Business Intelligence strategy and implementation, custom application development, and specialized services around Verifone PAYware CMS (issuance and acquiring). AM53 also provides HR recruitment services for technology professionals and delivers integration products and connectors for payment systems.

📋 Description

• Identify, analyze, track, and support the resolution of incidents. • Maintain accurate, up-to-date records of incident status and progress. • Ensure clear communication between technical teams and stakeholders. • Support the development of Incident Management practices by contributing to process, procedure, and operational metric improvements. • Monitor service and infrastructure dashboards to detect anomalies.

🎯 Requirements

• Bachelor's degree or higher in Computer Science, Information Systems, or a related field. • Experience in technical support and incident management in infrastructure and/or cloud computing environments. • Strong communication skills and confidence to lead technical meetings and interact with cross-functional teams. • Knowledge of cloud infrastructure and related technologies. • Experience troubleshooting technical issues across infrastructure technologies, including servers, compute, storage, networking, authentication, and databases. • Experience using ticketing/incident management tools (JIRA, Remedy, or similar). • Ability to manage multiple priorities in a dynamic, fast-changing environment. • Analytical, organized, and problem-solving oriented.

🏖️ Benefits

• Flexible working arrangements • Opportunities for professional development