Hospital Support and Implementation Analyst

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Inovadora Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

☁️ SaaS

🤝 B2B

🏛️ Government

SaaS • B2B • Government

Inovadora Sistemas is a Brazilian software company specializing in digital management solutions for healthcare and social assistance. It provides integrated platforms for municipal health, hospitals (G‑HOSP), social assistance, health surveillance, emergency units (UPA), electronic health records (G‑MUS) with SBIS certification, endemics management, and analytics, and also offers AI-driven tools like a virtual health chat (IVI). With over three decades of experience, the company serves 200+ municipalities, reaches more than 12 million citizens, and supports thousands of professional users across multiple Brazilian states.

📋 Description

• Carry out the implementation of our systems with clients, ensuring installation, configuration and testing processes are executed and that the contracted modules are successfully operationalized. • Provide initial and refresher training on the use of our systems to clients, taking responsibility for the end-to-end process. • Test implementation modules and the features offered by each version before they are released and deployed. • Manage implementation-related documentation, ensuring that all agreements, reports and other documents are validated and signed, thereby confirming service delivery. • Provide technical support, from basic to advanced levels, to Inovadora's clients via phone, email, chat or corporate WhatsApp, identifying issues and assisting in their resolution. • Create service tickets for support interactions, recording client requests in detail as well as system defects and issues, and routing those that require assistance from other areas for resolution. • Monitor open tickets, ensuring clients receive timely updates on their requests within agreed timeframes. • Provide technical support to Inovadora's partner resellers, addressing questions about system implementation and usage. • Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

🎯 Requirements

• Basic computer knowledge (Windows and Linux); • Proactive in identifying and resolving issues, ensuring customer satisfaction; • Completed or in-progress degree is a plus; • Strong verbal and written communication skills; • Availability to travel.

🏖️ Benefits

• Pharmacy discount program • Food allowance • Meal allowance • BB Dental (dental plan) • Access to partnerships with CDL, SESI and SESC • Educational partnerships/discounts