Technical Support Assistant

Job not on LinkedIn

🔥 7 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FonNet Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📡 Telecommunications

🔧 Hardware

🤝 B2B

Telecommunications • Hardware • B2B

FonNet Networks is a Brazilian telecommunications and optical networking company that designs, tests and supplies optical transceivers, DWDM solutions, fiber passive components, amplifiers (EDFA) and other network hardware. The company operates an in-house lab for homologation and testing, offers OEM-certified components using Tier‑1 parts, and provides engineering and commercial support and logistics for ISPs, carriers, data centers, governments and enterprise customers. FonNet emphasizes high-capacity solutions (including 400G coherent pluggables), custom network solutions and partnerships to expand optical and Wi‑Fi connectivity across Brazil.

📋 Description

• Monitor networks, servers, IT services and security alerts • Monitor dashboards and alerts • Open, log and track technical tickets • Resolve incidents for the reported services • Update technical documentation and operational records • Prepare reports of events and incidents • Support scheduled changes to the infrastructure • Track indicators according to service level and type • Communicate incident status to clients and users, whether related to networks, services or security • Support infrastructure asset management • Verify backups and maintenance routines • Perform tests and diagnose connectivity scenarios

🎯 Requirements

• Experience in a NOC or Level 1 (N1) or Level 2 (N2) Technical Support role at an ISP, carrier, or systems integrator • Knowledge of TCP/IP and Ethernet • Familiarity with optical network infrastructure (backbone, FTTH or transport) • Experience with CLI access (Cisco, Huawei, Juniper, Ciena, Nokia, MikroTik or similar) • Ability to analyze issues in optical networks and perform physical-layer troubleshooting • Good communication skills for remote customer support and technical incident logging • Availability to work night shifts in a 24x7 rotation • Education: Technician in network administration or related field

🏖️ Benefits

• Salary advance • Medical insurance • Dental insurance • Life insurance • Meal allowance