Billing Support Representative

5 hours ago

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Ambry Genetics

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Biotechnology • Science

Ambry Genetics is a clinical genetic testing and diagnostics company that provides advanced DNA and RNA-based testing for hereditary cancer, rare diseases, neurological and cardiac conditions, and exome sequencing. They offer paired DNA/RNA testing (+RNAinsight®), proactive exome reanalysis (Patient for Life™), and digital health solutions (the Ambry CARE Program®) to identify at-risk patients, support test ordering and integrate results into clinical workflows. Ambry also engages in research collaborations and provides services to academic and pharmaceutical partners, emphasizing accuracy, accessibility, and affordability in genetic testing.

501 - 1000 employees

Founded 1999

🧬 Biotechnology

🔬 Science

📋 Description

• Provide support to clients and patients in a timely and professional manner • Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues • Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party • Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing • Document all client, patient, and payor interactions within Ambry systems completely and thoroughly • Review, identify, and process documents appropriately • Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed • Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues

🎯 Requirements

• 1+ years of experience in billing support • Possesses a high school degree or higher (Bachelor’s degree preferred, but not required) • Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes • General- Excellent telephone and communication skills • Working knowledge of Microsoft Office, Google Chrome, and internet usage required • Salesforce or other case management software preferred • Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence

🏖️ Benefits

• 401k • medical • dental • vision • FSA • paid sick leave • generous paid time off (PTO) program