Customer Service Representative

🕒 April 3

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Logo of Sysco

Sysco

10,000+ employees

Founded 1969

🤝 B2B

B2B • Food and Beverage • Sustainability

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

📋 Description

• Answer incoming calls and emails from TMs • Provide customer with order history information • Process orders, invoices, credits/returns and customer inquiries • Research and obtain ETA, proof of delivery, shipment tracking • Prepare and send customer order acknowledgments • Review and resolve issues with customer orders • Participate in training programs

🎯 Requirements

• High School diploma or GED required • College degree preferred • 2 years’ Customer Service experience • Knowledge of shipping procedures and practices • Knowledge of inventory control processes • Call Center experience a plus

🏖️ Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

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