Manufacturing Software Support Specialist

Job not on LinkedIn

🕒 April 2

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Snic Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

Manufacturing • SaaS • Enterprise

Snic Solutions is a technology company specializing in implementing software for supply chain and manufacturing operations management (MOM). The company provides advanced digital tools to streamline operations, enhance productivity, and facilitate the adoption of smart manufacturing for Industry 4. 0. As a trusted global partner, Snic Solutions empowers manufacturers with solutions such as manufacturing execution systems (MES), planning & scheduling optimization, quality management systems (QMS), and laboratory information management systems (LIMS). They serve various industries including automotive, aerospace, medical devices, consumer packaged goods, and electronics, focusing on improving compliance, quality control, and operational efficiency.

📋 Description

• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools. • Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations. • Collaborate with development and product teams to address complex technical challenges. • Assist in the implementation and configuration of software solutions to meet specific client requirements. • Conduct system testing, debugging, and validation during deployment phases. • Deliver end-user training on manufacturing software applications. • Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs. • Gather customer feedback to identify software improvement opportunities. • Ensure adherence to industry and client-specific compliance standards.

🎯 Requirements

• 2–5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar). • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field • Proficiency in SQL, databases, and system configuration. • Familiarity with manufacturing processes and workflows. • Basic programming/scripting knowledge is an advantage. • Willingness to travel for on-site client support if required. • English Language Proficiency - Business or Native Proficiency.

🏖️ Benefits

• Opportunities for continuous learning, growth, and career advancement • A collaborative and inclusive work environment aligned with our core values.