Customer Service Representative

Job not on LinkedIn

🕒 April 2

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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South Carolina 811

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51 - 200 employees

South Carolina 811(a.k.a. Palmetto Utility Protection Service, Inc. or PUPS) is South Carolina's centralized one-call center that notifies member underground facility owners of a planned excavation. We are committed to the safety of our community and preventing damages to underground facilities in South Carolina.

📋 Description

• Accurately record data from the caller on inbound telephone lines and process notices. • Individuals must also accurately tell caller pertinent and legal information on each locate notice. • Individuals must continuously be dedicated to the safety of our stakeholders and the public. • Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators. • Other duties as assigned by the Operations Manager or Director of Operations.

🎯 Requirements

• Minimum requirement is a high school diploma or equivalent • 2 years of customer service experience required • Be able to pass an assessment test for typing and customer service skills • Be able to type at least 45 wpm accurately (or at least 14,500 kph) • Must be willing to undergo a background check, in accordance with local law/regulations. • Bilingual candidates encouraged to apply • Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm) • Ability to understand and listen effectively to customer situations while maintaining company interests • Handle a high volume of telephone contacts that may include difficult and demanding customer situations • Have effective time management skills and manage working in a fast-paced environment

🏖️ Benefits

• Company-provided equipment • Paid Time-Off • Medical, Dental, and Vision Benefits • 401K • Career Growth