Customer Care Specialist

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amnis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💳 Fintech

💸 Finance

🏦 Banking

💰 $11.2M Series B on 2025-03

Fintech • Finance • Banking

amnis is a financial services company designed to make global banking accessible for small and medium-sized enterprises (SMEs). Trusted by over 4,000 businesses, amnis provides tools to cut international transaction costs, facilitate team spending, and streamline day-to-day accounting. Their offerings include borderless business opportunities with local collections, multi-currency debit cards with no hidden fees, cost-effective local payments across various regions, 24/7 currency exchange, and interest-earning accounts in multiple currencies.

📋 Description

• Handle chat inquiries of all kinds from prospective, new, and existing customers to ensure a satisfactory customer experience • Communicate via phone and email to resolve inquiries promptly and with a customer-focused approach • Support existing customers with transaction processing, multi-currency accounts, payment solutions, and debit cards • Work closely with Compliance and Operations to address customer issues • Obtain additional documentation and ensure regulatory requirements are met

🎯 Requirements

• Proven work experience in customer care or customer support, ideally in a B2B or SaaS environment • German at native level • Fluent in English • Ability to work independently, take ownership, and maintain a customer-oriented approach • Strong technical affinity for financial software solutions • Basic knowledge of and/or interest in the financial market and economic contexts • Additional languages are a plus

🏖️ Benefits

• 100% remote work from your place of residence within the EU — no on-site attendance required at any of our locations • Attractive employment conditions in a young, dynamic team • Professional and well-connected working environment in an internationally growing scale-up • 40-hour work week and 5 weeks of vacation per year • Opportunities for development within the company • Comprehensive onboarding to ensure an optimal start • Budget for training, courses, and development programs