Senior Customer Success Manager

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Amplemarket

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $12M Series A on 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket is an AI-powered sales platform that enhances the sales process for businesses by providing data intelligence and multichannel engagement solutions. It helps sales teams maximize productivity and efficiency with AI-driven insights, lead generation, and automated engagement tools. Amplemarket's solutions cater to sales professionals, enabling them to save time on research, optimize lead conversion, and improve deliverability rates. Its platform integrates various functionalities such as LinkedIn prospecting, data enrichment, email validation, and competitive intelligence, making it a comprehensive tool for sales enablement.

📋 Description

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels • Act as a trusted advisor throughout the customer journey, from onboarding to renewal, helping customers achieve business goals • Lead onboarding for new customers, including live product training sessions and a seamless transition from sales to customer success • Track and report key metrics including customer satisfaction, NPS, retention rates, and growth • Identify expansion opportunities and manage upsell initiatives • Monitor account health, identify risks early, and mitigate churn • Represent the customer within Amplemarket and advocate for product improvements by collaborating with product, engineering, sales, and marketing teams • Help define and refine customer success workflows and best practices • Build strong, long-term customer relationships and proactively address challenges to drive satisfaction, success, growth, and retention

🎯 Requirements

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment • Customer-centric mindset and passion for exceptional customer experiences and positive outcomes • Exceptional relationship-building skills with stakeholders from end-users to executive sponsors • Proven track record managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy • Strong organizational skills to manage and report on multiple accounts efficiently in a fast-paced environment • Excellent written and verbal communication skills • Analytical skills for forecasting potential ARR changes and preparing data-driven QBRs • Solid project management experience • Commercial acumen to identify, nurture, and close growth opportunities • Ability to thrive in a remote-first environment and collaborate with multiple internal teams • Nice to have: previous sales experience • Nice to have: previous marketing (Growth/Performance) experience • Nice to have: experience in a high-growth startup environment • Nice to have: familiarity with remote-first work practices • Nice to have: knowledge of the outbound sales industry, trends, and market solutions

🏖️ Benefits

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!