CSR, Inside Sales, Commercial Insurance

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

⬇️ Inside Sales

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion. • Assists consumers by providing highest level of customer service; remains professional and polite at all times. • Attends to clients’ needs by producing binders, certificates, policies, endorsements, and other related items. • Label workflows for effective documentation management. • Serves as a mentor to new hires or other staff, which may include providing direction and training. • Performs other duties as assigned.

🎯 Requirements

• Minimum of one year of customer service experience in a call center environment required; additional office or customer-facing experience preferred • High school diploma or equivalent required; post-secondary education is a plus • Demonstrates a positive attitude, professionalism, and a high level of integrity • Strong telephone etiquette with the ability to communicate clearly and effectively • Ability to read, understand, and interpret information accurately • Proficient in computer and data entry skills, including experience with web-based systems and software applications • Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) • Self-motivated with a strong work ethic, effective time management, and solid interpersonal skills • Able to multitask efficiently in a dual-screen environment while maintaining attention to detail and following instructions • Understanding of call center metrics, including call handling and quality standards • Adaptable and eager to learn in a fast-paced, changing environment • Maintains a professional presence and consistently represents the company in a positive manner • Remote-ready: able to work independently in a home-based environment with reliable internet, minimal distractions, and strong accountability