Customer Success Manager

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🕒 5 days ago

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Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Manage onboarding execution for new customers after contract execution. • Own onboarding checklists and ensure all required customer information is collected. • Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. • Coordinate shipment timelines, onboarding readiness, and activation progress across properties. • Prevent onboarding delays through consistent follow-up and strong customer communication. • Ensure successful charger activation upon installation, verifying systems are live and ready for use. • Collect recent utility bills from property managers for onboarding setup. • Review energy bill details including flat-rate plans and time-of-use plans. • Coordinate pricing entry into the Orange dashboard for customer approval. • Support markup recommendations based on local charging market rates. • Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. • Help reduce backlog across properties that still require bill collection and setup. • Identify the correct accounting contact and ensure secure account setup is completed. • Follow up on incomplete banking setup across active properties. • Support recurring billing workflows, reimbursements, and property statements. • Help improve billing accuracy and reduce operational friction across accounts. • Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. • Ensure customer issues are resolved quickly and escalated appropriately. • Support customer success operations across onboarding and ongoing post-install support. • Maintain strong response times and service expectations across customer accounts. • Assist with common recurring support requests while learning broader customer success workflows. • Flag potential opportunities for expansion to the Customer Success team. • Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. • Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. • Identify operational bottlenecks and suggest improvements that help the business scale. • Contribute to the development of onboarding and post-sales processes as the business scales.

🎯 Requirements

• 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles (ideally for U.S. Clients) • Strong experience managing customers after a complex sale with onboarding-heavy workflows that require strong follow-up and operational ownership. • Familiarity building workflows, templates, and operational tracking systems to improve execution and accountability. • Excellent written and verbal English communication skills (C2 required) • Highly organized with exceptional attention to detail. • Familiarity with tools such as HubSpot, Google Sheets, Bill.com, Slack, and internal dashboards. • Ability to work independently and thrive in fast-paced startup environments with evolving priorities. • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred) • PREFERRED REQUIREMENTS: • Experience in EV infrastructure, utilities, property management, construction coordination, or implementation-heavy operational environments. • Experience supporting recurring billing models or B2B account operations. • Experience working in U.S.-based startups or high-growth technology companies. • Experience balancing both customer-facing account management and internal operational execution

🏖️ Benefits

• Competitive Compensation – We recognize your skills and experience with a great compensation package. • Regular Payday in USD – Twice per month, we send USD right to your bank account. • Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. • Global Networking - Work with top international teams across 12 countries around the world. • Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. • Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.