Customer Success Specialist

Job not on LinkedIn

🔥 11 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Marathon Talent

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Marathon Talent is a recruiting and talent strategy firm that helps companies hire top bilingual professionals from Latin America quickly. They provide end-to-end recruitment, fractional people and talent strategy, market research and salary studies, and advisory/mentorship services—powered by a network of 10,000+ professionals and flexible pricing (success fee, flat fee, or monthly retainer). Marathon embeds with client teams to solve hiring, compensation, culture, and org design challenges for startups and growing companies, with a focus on building bilingual LATAM teams and improving growth through better talent foundations.

📋 Description

• Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live • Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers • Build and maintain organized onboarding materials, project trackers, and client-facing documentation • Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience • Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level • Tactically take care of the technical onboarding steps when appropriate • Contribute to the continuous improvement of onboarding processes, playbooks, and templates • Maintain accurate records of client interactions, milestones, and follow-ups in internal systems

🎯 Requirements

• 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment • 3+ years of previous experience in running or building an email program • Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings • Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball • Strong work ethic; comfortable working in a nimble, fast paced environment. • Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools • Ability to simplify complex concepts for non-technical audiences • A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally • Experience working cross-functionally with Sales, Product, or Support teams • Able to quickly ramp on new technologies & platforms

🏖️ Benefits

• Remote work