Customer Success Manager

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LatamCent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

LatamCent is a staffing and recruiting firm that specializes in connecting companies in the USA with top talent from Latin America. They focus on building remote and nearshore teams for various functions including sales, marketing, and IT, leveraging their expertise to help organizations recruit, hire, and retain the top 1% of talent in the region. With a commitment to providing high-quality candidates quickly, LatamCent helps businesses reduce hiring times and costs while enhancing their workforce with skilled professionals.

📋 Description

• Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support. • Build strong relationships with customers and serve as their primary point of contact. • Drive customer adoption, engagement, retention, and overall account health. • Lead proactive customer check-ins, business reviews, and success planning. • Respond quickly to customer questions and coordinate issue resolution across internal teams. • Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities. • Help improve onboarding experiences, customer education, and success processes as the company continues to scale. • Maintain accurate customer records and ensure timely follow-up on all customer interactions.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing SaaS role. • Experience managing a high-volume portfolio of customer accounts. • Strong relationship-building and stakeholder management skills. • Excellent written and verbal English communication skills (C1 or C2). • Comfortable working in fast-moving startup environments with evolving processes. • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. • Technical curiosity and the ability to troubleshoot basic product or integration issues. • Familiarity with Shopify or the eCommerce ecosystem. • Availability to work during US Pacific Time business hours.

🏖️ Benefits

• Fully remote work opportunity • Flexible work arrangements