Guest Experience Representative

Job not on LinkedIn

🔥 21 hours ago

🇵🇭 Philippines – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anavah Talent

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51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests naturally, humanly, and without scripts • Provide a premium, concierge-level guest experience • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes • Balance guest care with company guidelines and decision-making • Own guest issues from start to resolution • Provide timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail • Collaborate with kitchen operations and internal teams • Support smooth delivery, fulfillment, and guest communication • Uphold high hospitality and professionalism standards • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and refine communication and service approach

🎯 Requirements

• Excellent written and spoken English with a natural, conversational tone (C1–C2 level required) • 3+ years of experience in customer-facing roles (hospitality, guest services, client experience, or similar) • Strong experience in high-touch service environments such as hotels, airlines, restaurants, food delivery, concierge, luxury retail, or similar guest-focused industries • Ability to think on your feet and respond effectively in real-time situations • Ability to remain calm, confident, and solution-oriented under pressure • Strong ownership mindset and accountability • Fully available to work U.S. Pacific hours, including weekends and long shifts • Bachelor’s degree preferred • Preferred: experience in hospitality front-office roles • Preferred: experience supporting U.S.-based customers or brands • Preferred: experience in fast-paced, high-demand environments requiring real-time communication

🏖️ Benefits

• Brand new company laptop provided upon client onboarding • Regular payday in USD twice per month • Work remotely, forever • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive networking community • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Promotions, raises, and scope increases • Work-life balance, well-being, and growth support

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