Technical Support, Operations Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Anavah Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.

📋 Description

• Investigate customer and operational issues using system information, configurations, data, and documentation • Maintain accurate operational and support data and contribute to reporting by tracking trends and identifying inconsistencies • Document issues, resolutions, and recurring patterns • Partner with Customer Success, Engineering, and other teams to improve processes and support resources • Own problems from investigation through resolution • Respond to customer inquiries through Intercom, Pylon, email, and other support channels • Resolve Tier 1 issues efficiently and professionally • Troubleshoot software, hardware, account, configuration, and connected-device issues • Escalate complex problems to appropriate internal teams • Build knowledge of ReSpark’s software, customer workflows, and scrap metal recycling operations

🎯 Requirements

• Strong analytical, organizational, and attention-to-detail skills • At least 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or a related technical role • At least 1 year of experience working with a technology startup • Prior experience with Windows operating system, remote desktop software, and software/IT programs such as Intercom • Exceptional proficiency in English (at least C2 level), with excellent written communication skills • Highly responsive, self-directed, and comfortable prioritizing competing requests in a remote environment • Bachelor degree or higher (preferred distinctions and Academic Scholar status are preferred) • Familiarity with Intercom, Pylon, and Google Sheets • Experience with reporting, dashboards, data quality, or operational analytics • Experience working with U.S.-based enterprise SaaS startups

🏖️ Benefits

• Competitive compensation • Regular payday in USD twice per month • Company-provided laptop • Work remotely, forever • Milestone gifts and birthday treats • Team offsites, meetups, virtual town halls, and international paid travel • Supportive professional network • Global networking with international teams across 12 countries • Mentorship, advocacy, and support • Promotions, raises, and scope increases