Customer Service Representative

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Anchor Utility

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

⚡ Energy

🤝 B2B

Real Estate • Energy • B2B

Anchor Utility is a utility management company that provides billing and submetering services, utility expense management, auditing, meter installation and maintenance, energy procurement, and regulatory compliance for multifamily and other residential property owners and managers. The company helps owners recover utility costs, improve NOI, and meet sustainability goals through data collection, validation, benchmarking, and resident billing programs (RUBS and submeter billing). Anchor operates across most U. S. states and in parts of Canada and Mexico, serving property types including multifamily, new construction, single-family BTR, and student housing.

📋 Description

• Answer inbound customer calls, emails, and support tickets • Assist customers with utility billing questions, account maintenance, and payment inquiries • Resolve customer concerns while providing exceptional service • Research customer accounts and accurately document interactions • Process payments, forms, and service requests • Escalate complex issues to the appropriate internal teams • Maintain accurate customer records and follow up on outstanding requests • Collaborate with internal departments to ensure timely issue resolution • Meet departmental goals for quality, accuracy, and response times • Contribute to continuous process improvement and provide feedback to enhance the customer experience

🎯 Requirements

• 12 years of customer service experience • Excellent verbal and written communication skills • Strong problem-solving and critical thinking abilities • Comfortable navigating multiple computer systems and Microsoft Office • Highly organized with strong attention to detail • Ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently in a remote setting • Commitment to providing exceptional customer service and building positive customer relationships • Preferred Qualifications: Bilingual (Spanish/English) • Experience in utility billing or the utility industry • Experience working in a call center or customer support environment • Experience using CRM or customer service software • Ability to work the 9:30 a.m. 6:00 p.m. Pacific Time schedule

🏖️ Benefits

• Fully remote work environment • Collaborative and supportive team • Opportunities for professional growth and development • A culture focused on teamwork, innovation, and exceptional customer service