L2 Helpdesk Technician

🔥 16 hours ago

🇨🇱 Chile – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Andes Path

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Andes Path is an operating partner and technical-staffing firm that embeds self-directed engineering pods inside client organizations to design, build, ship, and support production-grade software systems. Their teams bring senior architectural thinking and product judgment to deliver working, maintainable code quickly (average time to first MVP ~4 weeks), and they emphasize pragmatic execution, long-term support, and careful use of AI. Metrics on their site highlight 16 production systems shipped in the past 12 months, 30+ full-time staff engineers, a 90% client retention rate, and 1,000+ automated devices managed by Andes Path systems. They frequently work at the frontier—industrial robotics, autonomy, and factory-floor automation are recurring case-study topics—while operating as embedded engineering partners for other companies.

📋 Description

• Own escalated tickets end-to-end: troubleshoot, resolve, document, and close with clear client communication. • Work daily in Datto RMM and Autotask for remote remediation, scripted fixes, patching, agent health, and monitoring response. • Administer Microsoft 365 and Entra ID, including user lifecycle, Exchange Online, SharePoint/OneDrive permissions, Conditional Access basics, and Intune-managed endpoints. • Support endpoints in a ThreatLocker zero-trust application control environment. • Evaluate elevation and application approval requests, distinguish legitimate business needs from policy bypasses, and escalate exceptions. • Recognize and flag out-of-compliance requests, including local administrator requests, unapproved software, and conflicting data handling. • Respond to EDR/MDR, email security, and identity threat detection alerts at triage level; gather context, contain where runbooks allow, and escalate. • Write actionable ticket notes, knowledge-base articles, and client-facing summaries. • Hand off cleanly to US-based team members at the end of the shift. • Support US-based clients in real time on a shift beginning at 2 PM CST or later.

🎯 Requirements

• 2+ years in an MSP or multi-client IT support environment, with at least 1 year at an L2/escalation level. • Strong working knowledge of Windows 10/11 administration, Microsoft 365 / Entra ID, Active Directory, DNS, DHCP, and core networking (VLANs, VPN, firewall concepts). • Hands-on experience with an RMM/PSA toolset; Datto RMM and Autotask preferred; ConnectWise, NinjaOne, or similar acceptable. • A genuine working understanding of security concepts: least privilege, application allowlisting, phishing and identity attack patterns, and compliance frameworks. • Exceptional written and spoken English; direct daily communication with US clients; assessed live during interviews. • Demonstrated reliability on a fixed late schedule; punctuality at 2 PM CST is non-negotiable. • Dedicated, quiet home workspace for early-shift hours. • Reliable fibre internet (50 Mbps+) with mobile failover.

🏖️ Benefits

• Fun team activities every month to build strong bonds. • We're located in a great area, with plenty to enjoy nearby (El Golf, Las Condes). • Snacks and drinks are always stocked in the office. • Weekly team lunches to recharge and connect. • You’ll work closely with high-caliber US-based companies. • Comprehensive health and dental insurance to keep you covered. • Wellness activities reimbursement.