Family Access Coordinator

🔥 16 hours ago

🇵🇭 Philippines – Remote

💵 $16k - $26k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ANNA (Allied Network for Neurodevelopmental Advancement)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

ANNA (Allied Network for Neurodevelopmental Advancement) is a provider of naturalistic ABA (Applied Behavior Analysis) services aimed at supporting autistic children and their families. They offer a range of services including developmental evaluations, parent coaching, and after-school social groups, all focused on enhancing the growth, independence, and joy of children with neurodevelopmental differences. ANNA is committed to using evidence-based interventions and works with families to navigate insurance coverage, ensuring access to necessary care.

📋 Description

• Answer inbound calls during US Eastern business hours and return every voicemail and missed call promptly • Answer common questions about ANNA's services, locations, and what to expect as a new family • Support newly diagnosed, anxious, or overwhelmed families with patience, warmth, and clear next steps • Connect callers to the right team, including intake, Clinical Directors, billing, and recruiting • Complete warm handoffs with full context • Escalate urgent concerns through ANNA's escalation protocol • Log every interaction in the CRM with accurate, complete notes • Follow HIPAA and ANNA privacy policies, including verifying caller identity • Use ANNA's AI-enabled tools • Track call volume and top call reasons and share findings with the operations team • Flag recurring questions that could be solved at the source

🎯 Requirements

• Bachelor's degree or equivalent work experience • 2+ years in a customer-facing phone role, ideally supporting US healthcare • Excellent spoken and written English, with a clear, warm phone presence for US callers • Experience working in a CRM or ticketing system • Availability to work full-time on US Eastern business hours (overnight Philippine time) • Own reliable computer and headset • High-speed internet • Backup power and connectivity • Quiet, private workspace suitable for confidential health information • Strong judgment, organization, and follow-through in a high-volume environment • Preferred: Experience with Salesforce or Lumary • Preferred: Working knowledge of US health insurance (commercial and Medicaid) and HIPAA • Preferred: Experience in pediatric, behavioral health, autism, or developmental services • Preferred: Experience with cloud phone systems such as RingCentral, Dialpad, or 8x8 • Preferred: Comfort using AI tools in daily work • Preferred: Conversational Spanish

🏖️ Benefits

• $500 USD annual health benefit allowance to purchase coverage of your choice • Flexible time off • Professional development and a path to broader operations roles • Supportive leadership and collaborative team culture