Senior ServiceNow Technical Consultant

🔥 24 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, and CSM. • Develop applications using App Engine. • Build and configure workflows, forms, integrations, and business rules. • Participate in technical discovery sessions and gather requirements with clients. • Identify improvement opportunities and propose solutions. • Ensure development best practices and platform governance. • Work on projects using Scrum/Kanban methodologies. • Support the resolution of technical issues and the continuous improvement of solutions. • Collaborate with functional, business, and architecture teams. • Support clients on their digital transformation, automation, and operational efficiency journeys.

🎯 Requirements

• Experience implementing ServiceNow in one of the following modules: ITSM, CSM, HRSD, SOM, ITBM, S2P, ITOM, IRM, or SecOps. • Experience configuring and managing the ServiceNow platform. • Strong knowledge of JavaScript. • Experience with Flow Designer. • Experience with ServiceNow integrations (inbound/outbound). • Experience working with agile methodologies. • Ability to understand business requirements and translate them into technical solutions. • Advanced English is preferred for international projects. • ServiceNow CSA, CAD, and CIS certifications in one or more modules. • Advanced Spanish is a plus. • Fluency in English is a plus. • Postgraduate degree or MBA is a plus. • Strong sense of ownership and a proactive approach to delivery. • Excellent communication skills for working with technical teams and clients. • Ongoing commitment to learning and professional development. • Adaptability to dynamic and growing environments.

🏖️ Benefits

• Flexible Benefits: Meal voucher / Food allowance. • SulAmérica Health Insurance – no copay and 100% employer-funded. • SulAmérica Dental Plan – 100% employer-funded. • Home office allowance. • Life insurance. • Childcare assistance. • Profit-sharing program (PPR). • Quality of Life and Well-being: Wellhub (formerly Gympass). • Digital urgent care (24/7 telemedicine, with appointments available within 20 minutes). • Telehealth consultations with medical specialists. • Chronic Care Management (personalized, multidisciplinary care). • Pregnancy Program: Support throughout pregnancy from qualified professionals. • Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists. • Social Support: Social workers and legal and financial guidance. • Emotional Health: Checkups, psychotherapy, and an emergency and crisis support center. • Benefits Club – Education and Career: Partnerships with courses, universities, and language programs. • Shark Academy: Ongoing training and 100% company-funded certifications. • Exchange of experience and knowledge with a market-leading team. • Gamification Program with points redeemable for prizes.

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