ServiceNow Technical Consultant, ITOM

🔥 24 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🗣️🇧🇷🇵🇹 Portuguese Required

Where this job comes from

Posted on Aoop Cloud Solutions's careers page, not through a job board

First seen by Remote Rocketship 24 minutes ago

Logo of Aoop Cloud Solutions

Aoop Cloud Solutions

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Develop and enhance solutions on the ServiceNow platform. • Support clients on their digital transformation, automation, and operational efficiency journeys. • Configure ServiceNow ITOM to discover and inventory computers, switches, servers, and applications across client networks. • Automate configuration management and CMDB processes using ServiceNow ITOM and ITSM. • Install and configure IT monitoring with ServiceNow ITOM. • Configure ServiceNow ITOM with AWS, GCP, Azure, and OCI environments. • Configure ServiceNow AIOps integrations with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other solutions. • Automate workloads and workflows in traditional and cloud environments using SSH, PowerShell, JDBC, and REST/SOAP APIs and other technologies.

🎯 Requirements

• Experience configuring at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery. • Knowledge of traditional and cloud IT infrastructure. • Knowledge of Docker, Kubernetes, or OpenShift for container deployment. • Knowledge of different architectures and integration protocols between systems and platforms. • Experience working on IT infrastructure or cloud automation projects and activities. • Proficiency in JavaScript, Perl, Python, PowerShell, or shell scripting. • Intermediate or advanced English proficiency. • Fluency in English, an ITIL Foundation certification, experience with ServiceNow ITOM, event management and centralization solutions, log centralization or streaming solutions, and automation or IaC solutions are considered advantages but are not mandatory requirements. • Please provide an up-to-date LinkedIn profile or attach an updated résumé to your application.

🏖️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher. • SulAmérica Health Insurance — no copay and 100% employer-funded. • SulAmérica Dental Plan — 100% employer-funded. • Home Office Allowance. • Life Insurance. • Childcare Allowance. • Profit-Sharing Program (PPR). • Quality of Life and Well-Being: Wellhub (Gympass). • Digital Urgent Care: 24/7 telemedicine with appointments available within 20 minutes. • Telehealth consultations with medical specialists. • Chronic Care Management: personalized, multidisciplinary support. • Pregnancy Program. • Nutrition Program. • Social Support: social workers and legal and financial guidance. • Emotional Health: checkups, psychotherapy, and an urgent and emergency support center. • Benefits Club — Education and Career: partnerships with training providers, universities, and language schools. • Shark Academy: ongoing training and 100% company-funded certifications. • #sharkteam: exchange of experience and knowledge with a team recognized in the market. • Aoop Lovers: gamification program enabling employees to exchange points for prizes. • Work from wherever you choose, from any corner of the world, in accordance with the #anywhereoffice policy.

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