Tech Lead – ServiceNow, IRM

🕒 September 15

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 11%

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Serve as a ServiceNow Tech Lead focused on Integrated Risk Management (IRM) for strategic projects. • Provide technical leadership for ServiceNow IRM implementation, enhancement, and support projects. • Map, organize, and assign team activities in accordance with ServiceNow best practices. • Translate business requirements related to risk, controls, audit, and compliance into technical solutions. • Design and implement solutions across Risk Management, Policy and Compliance, Audit Management, and Third-Party Risk Management. • Plan and architect sprints based on user stories and project priorities using Scrum. • Support the configuration, customization, and implementation of ServiceNow solutions. • Develop and automate processes, approval workflows, controls, metrics, and notifications. • Configure risk profiles, entities, controls, tests, evidence, issues, and action plans. • Develop integrations and APIs using RESTful concepts. • Support technical decision-making, problem resolution, and continuous improvement. • Ensure technical quality and adherence to ServiceNow best practices. • Collaborate with technical, functional, architecture, security, risk, audit, and compliance teams. • Participate in client meetings involving technical and functional discussions related to IRM.

🎯 Requirements

• Proven experience as a Tech Lead, Senior Developer, or ServiceNow Technical Consultant. • Hands-on experience implementing, enhancing, or supporting the ServiceNow IRM/GRC module. • Knowledge of risk management, internal controls, audit, and compliance processes. • Experience with one or more IRM components: Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, or Regulatory Change Management. • Knowledge of configuration and development on the ServiceNow platform. • Experience with integrations, REST APIs, and process automation. • Experience working with Agile methodologies, such as Scrum or Kanban. • Ability to understand business requirements and translate them into technical solutions. • Ability to lead technical decisions and support team development. • Strong communication and interpersonal skills for working with diverse stakeholders and levels of seniority. • Leadership, organizational, and delivery-tracking skills. • Advanced English; preferred for international projects. • ServiceNow CSA certification. • CIS – Risk and Compliance certification or another ServiceNow IRM-related certification is a plus. • End-to-end experience with IRM implementation projects is a plus. • Knowledge of ISO 27001, ISO 31000, SOX, COSO, and NIST is a plus. • Experience with SecOps and integrations between IRM, Information Security, and other ServiceNow modules is a plus. • Fluency in English and advanced Spanish are a plus. • Postgraduate degree or MBA in Technology, Information Security, Risk, Audit, or a related field is a plus.

🏖️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher. • SulAmérica Health Insurance – no co-pay and 100% employer-funded. • SulAmérica Dental Plan – 100% employer-funded. • Home Office Allowance. • Life Insurance. • Childcare Assistance. • Profit-Sharing Program (PPR). • Quality of Life and Well-Being: Wellhub (Gympass). • Digital Urgent Care: 24/7 telemedicine, with appointments available within 20 minutes. • Telehealth consultations with medical specialists. • Chronic Care Management: personalized, multidisciplinary support. • Maternity Program: support throughout pregnancy from qualified professionals. • Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists. • Social Support: social workers, plus legal and financial guidance. • Emotional Health: checkups, psychotherapy, and an emergency and urgent-care support center. • Benefits Club – Education and Career: partnerships with courses, colleges, and language schools. • Shark Academy: ongoing training and fully funded certifications. • #sharkteam: exchange of experience and knowledge with a market-leading team. • Aoop Lovers: gamification program offering the opportunity to exchange points for rewards.

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