Strategic Key Account Manager

🕒 April 23

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APG eCommerce Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🛍️ eCommerce

🚗 Transport

🤝 B2B

eCommerce • Transport • B2B

APG eCommerce Solutions is a provider of personalized eCommerce delivery and end-to-end logistics solutions for online retailers. The company combines an agile technology platform for tracking, reporting, and customer notifications with a global delivery network to streamline cross-border commerce and improve customer experience. APG focuses on visibility, bespoke delivery options, and operational efficiency to help e-tailers expand into international markets while maintaining high levels of customer satisfaction.

📋 Description

• Partnering with teams across APG, you will take ownership of ensuring customer expectations are met and delivered to a consistently high standard. • Play a key role in managing relationships with strategically significant customers. • Build and maintain strong relationships with key business clients. • Deliver £20m of sustainable revenue growth through strategic account planning, pipeline development and expansion of existing key accounts. • Regular communication with clients, resolve client queries and set up and lead strategic business meetings. • Identify, recommend and support the implementation of improved commercial and operational processes aligned with key account strategy. • Act as the liaison between key customers and internal teams. • Focus on growing and developing existing accounts through structured up-selling and cross-selling of APG products and solutions. • Monitor sales performance metrics and prepare reports and forecasts. • Take ownership of and manage tender processes and requests for quotations.

🎯 Requirements

• Proven experience in Strategic or Senior Account Management, managing major national or strategic accounts. • Demonstrable track record of delivering significant revenue growth within complex account portfolios. • Strong interpersonal, relationship-building, and stakeholder management skills. • Solid new business development experience alongside existing account growth. • Strong negotiation skills with a solution-oriented and problem-solving mindset. • Highly self-motivated, proactive, and commercially driven. • Customer-centric approach with the ability to balance customer needs and commercial objectives. • Experience using CRM systems to manage pipelines, performance, and customer relationships. • Experience using Salesforce

🏖️ Benefits

• Flexible working Policy – offering the option to work both from home and our vibrant, modern offices • Monthly Wellness Allowance up to £50 • 2 Volunteer Days per year • 33 Days holiday & additional Birthday holiday allowance • Summer & Winter socials • Access to EAP in addition to internal Mental Health First Aiders • Competitive Pension plan • Competitive Bonus scheme