Senior Account Manager

🕒 April 22

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💰 Account Manager

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Trustly

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

Fintech • Finance • eCommerce

Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

📋 Description

• Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients • Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction • Build trusted advisor relationships with key stakeholders, including C-level executives • Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases) • Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy • Negotiate commercial agreements and renewals to maximize long-term value • Drive adoption of Trustly products and features to increase client performance and ROI • Monitor account performance, providing insights and recommendations based on data and market trends • Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs • Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments • Provide strategic input to clients on industry trends and innovation opportunities • Represent Trustly at industry events

🎯 Requirements

• Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services • Proven track record of managing and growing enterprise or strategic accounts • Strong commercial acumen with experience in revenue growth and contract negotiations • Excellent stakeholder management skills, with the ability to influence at senior levels • Good understanding of payments, open banking, or A2A ecosystems • Experience working with Gaming and/or Financial Services clients is highly desirable • Familiarity with UK market dynamics and regulatory environment is a plus • Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal • Very good communicator and have the ability to explain complex topics in a clear and understandable way • Humble with a strong business acumen • Take great pride in your work and strive for excellence with drive • Ownership mentality and accountability • Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions

🏖️ Benefits

• 20 to 30 days of holiday to support a healthy work-life balance • Monthly team outing allowance to enjoy social events with your colleagues • Parental leave top-up additional support for new parents • On-site perks to make your workday smoother • Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best • PLUS additional benefits designed to enhance your work-life experience!