Support Consultant I/II

🕒 May 11

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Appficiency Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🤝 B2B

Enterprise • B2B

Appficiency Inc. is an enterprise technology consulting firm that specializes in implementing, customizing, and integrating Oracle NetSuite, Salesforce, and other enterprise platforms to modernize finance, operations, and project-based business processes. They provide services including NetSuite implementations, project rescue, custom development, integrations, strategic consulting, AI enablement, and ongoing support, with deep industry expertise across construction, manufacturing, distribution, professional services, and other project-driven sectors. Appficiency positions itself as a trusted B2B partner for enterprise transformation, emphasizing measurable outcomes, industry-specific solutions, and AI-enabled strategies.

📋 Description

• Serve as the first line of support for client inquiries, requests, and tickets • Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines • Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation • Collaborate with fellow support team members to document solutions, client interactions, and best practices • Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions • Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations • Support testing activities for configuration changes, enhancements, and system updates • Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise

🎯 Requirements

• A degree in Business, Information Technology, Accounting or a related field is preferred • 2-3 years of professional experience; roles in technology, business, or customer service are a plus • Experience in customer service, IT support, or account management is highly valued • Strong interest in business systems, cloud technology, and consulting • Exceptional attention to detail with strong organizational and time-management skills • Clear, professional communication skills, both written and verbal • Comfortable working with data in Excel or Google Sheets • Proactive, curious, and adaptable, with a willingness to learn from peers and mentors • 1-2 years of experience working with NetSuite or any ERP system • Familiarity with SaaS tools or business applications is nice to have • Experience working with ticketing tools or customer support software is nice to have.

🏖️ Benefits

• Professional development opportunities • Ongoing professional development • Mentorship opportunities • Collaborative team environment