Senior Renewals Manager

🕒 April 17

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Appriss Retail

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🤖 Artificial Intelligence

🔐 Security

Retail • Artificial Intelligence • Security

Appriss Retail is a company that specializes in providing solutions to prevent fraud and shrink in the retail industry. For over 25 years, they have been helping retailers protect their profits against fraudulent and abusive returns, claims, and appeasements. Their solutions, such as Appriss Secure, Appriss Engage, and Appriss Incident, use AI-based analytics and real-time transaction analysis to identify and resolve instances of shrink or margin erosion. Appriss Retail is trusted by over 60 of the top 100 U. S. retailers.

📋 Description

• own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams. • partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue. • maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn. • build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage. • support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams. • partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it. • play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite. • KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

🎯 Requirements

• 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles. • Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio. • Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy. • Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy. • Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them. • A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport. • Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus. • Highly organized with strong CRM discipline; Salesforce proficiency expected.

🏖️ Benefits

• multiple medical plan options • dental and vision coverage • health savings and flexible spending accounts • paid parental leave • supplemental coverage for life’s unexpected moments • generous paid time off • 401(k) with immediate vesting and company match • short- and long-term disability • free access to health and wellbeing resources such as Calm and Sworkit • access to learning and development opportunities to help you grow your career