Customer Success Manager, EMEA

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppSamurai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

📣 Marketing

🎮 Gaming

💰 $2.4M Series A on 2020-02

SaaS • Marketing • Gaming

AppSamurai is a company specializing in mobile app growth through AI-powered user acquisition. They offer solutions such as a programmatic demand-side platform (DSP) to help app owners optimize advertising campaigns and acquire users effectively. With a focus on both gaming and non-gaming apps, AppSamurai provides tools like App Discovery (OEM) to expand app reach through on-device promotions and advanced AI-based real-time optimization. The company also delivers tailored user acquisition strategies and dedicated client support to ensure app success and maximize return on ad spend (ROAS).

📋 Description

• Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion • Lead onboarding calls and dashboard workshops to get new customers to first value quickly • Monitor account health and usage data to identify and address churn risk • Build content and engagement strategies tied to customer goals using Storyly widgets, placements, and AI-powered Flows • Run regular business reviews connecting product usage to conversion, retention, and AOV outcomes • Own renewals and identify expansion opportunities, negotiating commercial terms directly • Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap • Turn customer outcomes into case studies, references, and reviews • Represent Storyly at relevant local events and visit customers when necessary or beneficial • Create content strategies and best practices, analyze content performance, and generate mobile marketing insights to maximize customer value and satisfaction

🎯 Requirements

• 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company • Demonstrated ownership of commercial outcomes such as renewals, upsell, and negotiation • Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting, or mobile-first products • Comfortable reading usage and analytics data to diagnose adoption gaps • Track record of working cross-functionally with Product and Engineering to close customer issues • Able to travel to customer offices and events, around 10% • Native or professional-level communication skills in English and Hebrew • Experience in mobile commerce, retail media, or in-app engagement platforms is a plus • Familiarity with CS tooling such as Salesforce, Custify, or similar is a plus • Experience in e-commerce, finance, utility, or loyalty sectors is a plus

🏖️ Benefits

• Remote work arrangement • Equal opportunities for all qualified independent professionals • Opportunity to work with global-scale brands and international teams • Customer visits and relevant events as part of the engagement