Clinical Support Specialist – Behavioral Health

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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aptihealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $50M Series B on 2021-11

Healthcare Insurance • Wellness

aptihealth is a healthcare company focused on transforming behavioral healthcare by providing integrated access to personalized mental health services. Partnering with health plans and systems, aptihealth delivers comprehensive care for children, adolescents, and adults with varying levels of mental health needs, from mild symptoms to severe and persistent mental illnesses. With convenient video therapy, medication management, and 24/7 support, aptihealth offers a fast track to mental health recovery for its members, ensuring they receive proactive and coordinated care.

📋 Description

• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment • Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling • Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols • Assist with safety-related documentation and care coordination to support timely, appropriate patient care • Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records • Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions • Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care • Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution • Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements • Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

🎯 Requirements

• Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution required • Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting • Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures • Ability to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concerns • Strong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teams • Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools • Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans available • Paid Time off, Sick Time and Paid Company Holidays • 401k Retirement Savings Program with 2% Company matching • Voluntary Life Insurance • Employee Assistant Program (EAP) • Competitive Salary • Work from home