Arch Systems
Artificial Intelligence • Manufacturing • SaaS
Arch Systems is a company that specializes in advanced AI-driven solutions for manufacturing. They provide products like GLO Process Insights and ArchFX, which transform manufacturing data into actionable insights to improve operational efficiency. With a focus on industries such as Aerospace & Defense, Automotive, and High Technology, they assist manufacturers in optimizing performance and reducing downtime through automated intelligence and digital twins. Their platform offers seamless integration and managed connectivity for global enterprises, providing 24/7 support and empowering teams with rich data insights.
Lead Account Manager
Job not on LinkedIn
November 19
Arch Systems
Artificial Intelligence • Manufacturing • SaaS
Arch Systems is a company that specializes in advanced AI-driven solutions for manufacturing. They provide products like GLO Process Insights and ArchFX, which transform manufacturing data into actionable insights to improve operational efficiency. With a focus on industries such as Aerospace & Defense, Automotive, and High Technology, they assist manufacturers in optimizing performance and reducing downtime through automated intelligence and digital twins. Their platform offers seamless integration and managed connectivity for global enterprises, providing 24/7 support and empowering teams with rich data insights.
📋 Description
• Own the end-to-end strategy for one of Arch’s strategic customers • Lead C-suite and senior-level stakeholder relationships • Run data-driven QBRs/EBRs, craft ROI and productivity narratives, and ensure clarity, alignment, and customer satisfaction at every step • Proactively assess account health, risks, and opportunities • Build early renewal strategies, manage negotiations, and secure multi-year renewals that protect and expand recurring revenue • Identify upsell and cross-sell opportunities across the customer’s global footprint • Collaborate closely with Technical Account Managers to track usage and outcomes, design enablement programs, and remove blockers to ensure measurable value delivery across all customer sites • Channel prioritized customer feedback and business needs to Product and Engineering teams • Partner with Support, Technical Account Managers, Product, Engineering, and Industry Experts to ensure clear requirement definition and timely delivery
🎯 Requirements
• 5+ years in Account Management or Customer Success within B2B SaaS or industrial technology • Proven success managing and expanding multi-million-dollar strategic accounts with strong renewal and growth outcomes • Strong understanding of manufacturing operations, digital transformation, and the ability to connect SaaS value to measurable impact • Comfortable analyzing adoption, usage, and performance data to craft compelling business narratives and identify growth opportunities • Exceptional relationship-building skills and experience engaging senior executives and global stakeholders • Ability to navigate complex global organizations with cultural awareness across Asia, Europe, and the Americas • Demonstrated success driving strategic planning, value realization, and commercial negotiations with data-driven rigor • Highly organized and effective at prioritizing multiple workstreams • Collaborative team player and mentor committed to continuous improvement and proactive problem solving
🏖️ Benefits
• Comprehensive healthcare for themselves and dependents • Retirement contributions • Additional wellness benefits • Equity ownership opportunities
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🇺🇸 United States – Remote
💰 $110M Debt Financing on 2018-01
⏰ Full Time
🟠 Senior
🔴 Lead
💰 Account Manager