Customer Support Analyst I – Credit, Temporary

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🕒 April 20

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Arco Educação

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Arco é uma companhia brasileira focada em soluções educacionais para o ensino básico que desenvolve conteúdo, tecnologia e serviços para mais de 1.3 milhões de alunos e +5.000 escolas privadas de todo o país, abrangendo os segmentos da educação infantil ao ensino médio.

📋 Description

• Create and formalize credit contracts, ensuring compliance and efficiency throughout the process; • Operate with high performance and strong execution skills, aiming to scale the operation; • Meet agreed SLAs, ensuring predictability and efficiency; • Build an engaging, trust-based relationship with our customers by providing outstanding service; • Map feedback gathered during service interactions to propose process improvements; • Record all service requests, understanding the importance of this data for other departments; • Anticipate partner schools' needs and proactively resolve issues before they arise.

🎯 Requirements

• Clear and concise communication; • Organized, proactive, and able to act with a strong sense of urgency; • Ability to execute effectively in high-demand processes; • Experience in customer service (CX/CS); • Familiarity with service metrics (e.g., SLA, CSAT, AHT); • Experience with credit processes or contract formalization is desirable; • Proficiency in Microsoft Office.

🏖️ Benefits

• Meal allowance and/or food voucher • Health and dental insurance • Transportation voucher (commute allowance) • Extended maternity and paternity leave • Childcare assistance • Health and wellness support: partnerships with Wellhub and Zenklub • Educational support and incentives • Discounts on airline tickets • Pet health plan partnership • Access to Arco educational materials for employees' children • Partnerships for MBA and postgraduate programs