Customer Success Operations Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Support the Customer Success team by managing the contract cycle and building renewal quotes • Ensure deal structure aligns with contracted subscriptions to be renewed • Respond to CSM inquiries related to quotes, orders, and invoices • Follow up to manage the process through booking of renewals, including order processing as needed • Verify contract data aligns with financial models and required approvals are in place • Serve as a data steward for accurate partner, prospect, and customer data within Salesforce • Support quote-to-cash activities, including opportunity creation and order management • Work cross-functionally with Sales, Manufacturing, Channel, Operations, and Billing teams • Work 2:00 PM to 11:00 PM

🎯 Requirements

• Excellent verbal/written communication skills • Motivated, organized, self-starter • Process and quality oriented with attention to detail • 4 or more years’ experience in sales operations • Salesforce.com experience required • Prior experience working with quoting, subscriptions and contracts • Prior experience working with channel partners a plus • Undergraduate degree from an accredited university • Candidates interviewing remotely are expected to be on camera during all video interviews • Background checks are required for this position • Employment may be subject to authorization to receive software or technology controlled under U.S. export control laws and regulations, where applicable

🏖️ Benefits

• Equity for all employees • Flexible annual leave, paid holidays and volunteer days • Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance • Fertility support and paid parental leave • Employee Assistance Program • 18 days annual leave, flexible holidays & festivals, and paid volunteer days • Training and career development programs • A modern workplace in Helios Business Park in Bengaluru