Customer Success Lead

🔥 24 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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thinkbridge

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

thinkbridge is a global digital product development and technology advisory firm that helps growth-stage and mid-market companies modernize their tech stacks, build customer-facing platforms, and adopt AI and automation to accelerate value and scale. They offer end-to-end services including digital and technology strategy, GenAI consulting, application modernization, modern application development, DevOps/ML Ops, integrations, automation and 24x7 maintenance — with industry-focused work in financial services, energy/utilities, health and staffing. thinkbridge emphasizes fast, outcome-driven delivery using proprietary accelerators and a predictable pricing model.

📋 Description

• Own the end-to-end relationship with key internal stakeholders across finance, HR, sales, delivery, and other business functions • Act as the primary point of contact for stakeholder requests, escalations, and feedback • Partner with engineering leads to translate business needs into prioritized roadmap requirements • Track and report stakeholder satisfaction, adoption, and outstanding pain points • Set and manage expectations around delivery timelines, incident resolution, and change communication • Run regular check-ins, business reviews, and roadmap updates • Coordinate with Care/Production Support on major-incident communications and follow-ups • Identify recurring friction between business and systems teams and drive process or communication improvements • Grow assigned accounts by uncovering opportunities with executive sponsors, finance and operations leaders, and IT owners • Plan and execute quarterly business reviews reporting realized value, issues, risks, and next-quarter priorities • Champion the internal customer voice in engineering discussions while considering technical and delivery realities

🎯 Requirements

• 5–8 years of experience in customer relationship management, technical account management, delivery/program management, or a similar stakeholder-facing role within a technology or engineering organization • Demonstrated record of upselling and expanding accounts through relationship cultivation, including ownership of or contribution to an expansion pipeline • Experience preparing and leading QBRs with client executives, connecting delivery progress to commercial outcomes • Ability to manage relationships with multiple stakeholder groups simultaneously, including senior/leadership levels • Strong communication skills, translating technical details for business audiences and business contexts for engineers • Experience setting and managing expectations around delivery timelines, incidents, and change communication • Comfort working with ticketing, roadmap, and reporting tools such as Jira and Confluence or similar • Ability to interpret satisfaction, adoption, and incident-trend data and turn it into narratives and action items • Sound judgment balancing stakeholder requests against technical feasibility and team capacity • Prior experience with internal business systems such as CRM, ERP, HRIS, or finance platforms • Familiarity with ERP implementation lifecycles from design and build through go-live and post-deployment support • Basic technical fluency in APIs, integrations, and data flows • Experience in a shared-services, platform, or internal-tools organization • Familiarity with incident management and SLA frameworks • Exposure to change management or adoption/enablement programs for internal tools

🏖️ Benefits

• Dedicated Learning & Development Budget • Cutting-Edge Projects using the latest technologies • Employee-Friendly Leave Policy with ample leave options • Remote-first culture and flexible choice of work location • Paid leaves and paid time off • Day 1 fully paid Medical coverage for employee and dependents • 75% paid Vision coverage for employee only • Fully funded HSA • Reimbursement for approved certifications and short courses • Inclusive workplace and equal opportunity