Customer Success Expert, Title Insurance

🕒 March 26

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Ardán®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Ardán® is a family of companies that accelerates and simplifies real-estate closings by combining technology-driven solutions, data and fulfillment services, and sound underwriting. The company provides title, insurance fulfillment, and closing services to lenders, brokers, and other real estate professionals, emphasizing automation, risk management, and exceptional customer service. Ardán® is majority-owned by The Orogen Group, which provides long-term strategic investment and stability to support continued growth and product development.

📋 Description

• Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team. • Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution. • Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs. • Provide training and support to clients on our products, services, and technology. • Maintain an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it. • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings. • Perform other duties as assigned by supervisor.

🎯 Requirements

• 3-5 years customer service experience • 3-5 years in multi-state or national real estate processing environment. • Excellent communication skills, both verbal and written • Ability to build strong relationships with clients and work collaboratively with internal teams • Strong organizational skills and attention to detail • Ability to prioritize and manage multiple tasks in a fast-paced environment • Experience with Resware, a plus! • Strong problem-solving skills • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

🏖️ Benefits

• Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness resources