Engagement Manager, APAC

Job not on LinkedIn

🔥 1 minute ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Argos Multilingual

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Argos Multilingual is a global language-services provider that delivers translation, localization, and multilingual content solutions combining human expertise with AI-first technology. The company offers translation and localization, multimedia services, language quality evaluation and ownership programs, content and linguistic asset management, and AI/LLM data solutions (data collection, annotation, evaluation, RLHF, and custom machine translation) through its MosAIQ suite of enterprise tools. Argos serves B2B customers across regulated and technical sectors—life sciences, medical/healthcare, technology, finance, manufacturing, and retail—focusing on accuracy, compliance, and scalable AI-enabled workflows.

📋 Description

• Establish and scale the Engagement function, processes, and operating model • Define the contributor lifecycle framework from onboarding through activation, deployment, engagement, retention, and reactivation • Build scalable engagement programmes, playbooks, workflows, service standards, and operational procedures • Define engagement KPIs, contributor health metrics, utilisation measures, and retention indicators • Evaluate and implement tools, systems, and automation for community engagement and contributor communications • Own ongoing engagement of the global freelance contributor community • Develop communication frameworks, lifecycle campaigns, community initiatives, segmentation strategies, and re-engagement campaigns • Monitor community health, gather contributor feedback, and improve participation, loyalty, retention, and community value • Act as escalation point for contributor concerns and engagement issues • Partner with Operations and Project Management to staff projects with qualified contributors • Manage freelancer assignments across AI data, annotation, transcription, evaluation, content moderation, and related project work • Monitor workforce availability, readiness, utilisation, skills, language capabilities, certifications, and project history • Forecast workforce requirements based on project demand, client pipelines, and contributor availability • Develop retention, redeployment, reactivation, workforce planning, and lifecycle analytics programmes • Serve as liaison between Sourcing, Delivery, Project Management, Quality, Operations, and Product teams • Provide workforce insights, reporting, and strategic recommendations to stakeholders • Build the Engagement team structure, hiring plans, training materials, procedures, and knowledge resources • Initially operate as a hands-on individual contributor leader, then transition responsibilities to new team members • Coach and mentor future Engagement personnel and establish performance metrics and service standards

🎯 Requirements

• Bachelor's degree or equivalent professional experience • Experience managing freelance, contractor, crowdsourcing, gig, or contingent workforce communities • Experience in workforce operations, community management, talent operations, recruitment operations, contributor management, or project staffing environments • Experience building, developing, or scaling operational functions, programmes, or workforce initiatives • Strong stakeholder management skills and ability to work effectively across multiple functions • Experience working with workforce data, reporting, analytics, and performance metrics • Excellent communication, relationship-building, and influencing skills • Strong planning, organisational, and problem-solving abilities • Ability to balance strategic planning with hands-on operational execution • Ability to thrive in a fast-paced, project-driven environment with evolving priorities • Preferred: experience within AI data services, data annotation, machine learning, GenAI, crowdsourcing, BPO, or digital operations environments • Preferred: experience supporting large-scale global freelancer or contributor communities • Preferred: experience building new operational functions, workforce programmes, or community management teams from inception • Preferred: knowledge of workforce planning, capacity forecasting, resource allocation, and contributor lifecycle management • Preferred: experience working closely with Project Management, Delivery, and Operations teams • Preferred: expertise in CRM, ATS, workforce management, community management, or contributor engagement platforms • Preferred: experience designing contributor lifecycle, engagement, activation, or retention strategies • Preferred: experience implementing community engagement tools, workforce communication platforms, or contributor experience programmes • Preferred: advanced analytical, reporting, and workforce planning capabilities

🏖️ Benefits

• Remote work arrangement