Certification Engineer

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🔥 14 hours ago

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Arise

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.

📋 Description

• Participate in team meetings (daily, planning, retrospective, etc) • Understand new business requirements and transform them into technical tasks • Ensure all operational processes are carried on in an appropriate way • Work with relevant certification authorities to ensure all existing and new products meet their requirements • Coordinate and enable effective communication within the team and between different teams (in the process of preparing games before certification and during the certification process) • Collecting all the necessary tech files for the game's certification • Provide support to resolve issues raised in the process of product certification • Initiate and facilitate the creation of best practices work processes • Assist in product testing to prove efficiency and quality • Prepare documentation and participate in /conduct company audits • Keep track of running projects and internal documentation • Organize information and improve existing processes throughout the company

🎯 Requirements

• Upper Intermediate English level (both written and spoken) • Excellent communication and interpersonal skills • Be ready for active cross-team communication and learning new information on various topics • Strong organizational skills with a high attention to details • Strong analytical and problem-solving skills • Multitasking and ability to prioritize work • Experience in IT • Strong PC (Windows) and Microsoft Office user • Will be a plus: Experience in iGaming industry • Will be a plus: Experience with Jira, Confluence • Will be a plus: Experience with Jenkins, Gitlab, Postman, using/writing SQL queries

🏖️ Benefits

• Long-term employment • Flexible timetable • Comfortable working conditions • Paid vacation and sick leaves • English lessons • Gym • Competitive salary level