Head of Customer Success

Job not on LinkedIn

🕒 March 12

🦞 Maine – Remote

🦞 Maine – Remote

💵 $115k - $125k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Arkatechture

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💰 Venture Round on 2022-02

Analytics • Consulting • SaaS

Arkatechture is a company specializing in data analytics services. They offer a comprehensive suite of analytics solutions, including Arkalytics, a SaaS data warehouse platform designed for rapid deployment. Arkatechture partners with businesses to develop and execute their data strategy, providing services such as data management, business intelligence, predictive analytics, and Tableau consulting. Serving industries like credit unions and community banks, Arkatechture focuses on improving data-driven decision-making and enhancing ROI through customized dashboards, reports, and predictive models. Their team of experts provides managed services and professional consulting to support organizations in building and maintaining effective data analytics ecosystems.

📋 Description

• Drive Customer Success outcomes by owning, managing, and growing overall customer health and value across our Arkalytics accounts • Build trusted relationships with customer stakeholders and develop a deep understanding of customer goals and strategic initiatives • Lead quarterly business reviews and strategic planning sessions with customers • Influence long-term customer value through increased product adoption, customer satisfaction, and overall account health • Identify, log and communicate risks and opportunities within accounts through customer engagement, product adoption, and feedback • Act as a trusted advisor to customers by helping them align Arkalytics with their organizational goals • Lead and support a small team of Customer Success Managers through mentorship, coaching, and ongoing development • Serve as a resource and escalation point for complex customer situations • Help establish and refine Customer Success processes, playbooks, and best practices • Set team goals and monitor performance to ensure consistent, high-quality customer engagement • Foster a collaborative and customer-centric culture across the Customer Success team • Work closely and cross-functionally with Implementation, Product, Service Delivery, Marketing, and Sales teams to ensure a seamless customer experience • Aggregate customer feedback and insights to help inform product improvements and roadmap discussions • Collaborate with internal teams to resolve customer issues and ensure timely responses to requests and service needs • Provide strategic input on customer success programs, onboarding approaches, and ongoing customer engagement strategies • Help ensure customers are receiving strong support and service throughout their lifecycle with Arkatechture

🎯 Requirements

• 5+ years of experience in Customer Success or a similar customer-facing role • Experience managing and growing customer relationships, ideally within a SaaS environment • Leadership experience including mentoring, coaching, or managing team members • Strong focus on learning and understanding the goals and strategies of customers • Entrepreneurial, self-sufficient, and self-driven • Comfortable making decisions under uncertainty and managing competing priorities • Strong empathy for customers and teams, passion for helping them achieve measurable outcomes • Analytical and process-oriented mindset • Excellent communication and presentation skills • Passionate about building a business that transforms Credit Union analytics • Leadership and/or management experience • Experience working on data management projects (data warehousing, BI, analytics, etc) • Excellent communication and presentation skills • Strong critical thinking and problem-solving abilities • Ability to multitask, organize, and prioritize work effectively • Experience helping build or scale Customer Success programs or processes • Experience working with visualization tools such as Tableau or PowerBI • Exposure to Cloud environments and databases such as Snowflake • Preferred Experience • Experience working with Jira/Confluence (Jira Service Desk is a plus) • Experience working with financial institutions such as credit unions or banks • Exposure to data, analytics, or business intelligence platforms

🏖️ Benefits

• A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more