Manager, Enterprise Customer Success

🕒 March 11

🐻 Alaska, California, +7 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $109.5k - $147.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure ongoing success and value realization for Samsara’s enterprise customers. • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service. • Find and grow the next generation of CSMs at Samsara. • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, and lead an inclusive, engaged, and high-performing team.

🎯 Requirements

• 8+ years in Customer Success, account management, or consulting. • 3+ years in management positions, including recruiting and retaining top talent. • Experience with $1M+ ACV customers. • Experience with Enterprise SaaS. • Ability to travel within the United States for customer meetings and events (up to 25%). • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. • Solutions-focused with strong problem-solving skills and a bias for action. • Ability to think big while also executing with excellence. • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Bachelor's degree from a 4-year institution.

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans