Client Success Manager

Job not on LinkedIn

🕒 March 11

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Yellowstone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🏠 Real Estate

Real Estate • Architecture • Construction

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

📋 Description

• Client onboarding and activation • Run onboarding as the first post-sale owner • Set expectations, establish operating cadence, and train the client on the process • Create "stop the bleeding" plans for urgent openings • Build and drive recruiting strategy per client, using best practices plus client-specific constraints • Push clients to do what candidates require (speed, availability, interview cadence), even when inconvenient • Coordinate internally with recruiting and support so execution stays tight • Own net revenue retention for your book • Handle save conversations when clients want to cancel, pull out complaints fast, then drive a path forward • Identify expansion opportunities when results and trust are strong • Run weekly client calls with clear commitments and next steps • Keep communication tight in Slack and email, with clean follow-up and documentation • Use HubSpot and internal systems correctly, consistently, and fast

🎯 Requirements

• 3+ years in client success, account management, customer onboarding, or implementation with SMB clients • Proven experience leading clients through change, not just supporting them • Strong written communication (you will live in Slack and email) • Competence with modern SaaS tools (CRM, ticketing, docs, async workflows) • Experience running recurring client meetings and driving action items to completion • Strongly preferred: Experience supporting home services, construction, or blue-collar SMBs • Experience in recruiting, talent operations, staffing, or hiring workflows • Proven ability to diagnose performance problems using funnel thinking (marketing, sales, or recruiting funnels)

🏖️ Benefits

• Blue Cross Blue Shield medical insurance, strong plan coverage • Flexible PTO (typical 12 to 15 days) • Standard holidays • Two weeks off at the end of the year (CSMs coordinate coverage) • 12-week maternity leave • Fully remote