Firmware Manager

🕒 April 3

🏄 California – Remote

🏄 California – Remote

💵 $133k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Arlo Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔐 Security

🔧 Hardware

Security • Hardware

Arlo Technologies, Inc. is a company specializing in home security products, including high-resolution cameras and video doorbells. These products are designed to provide peace of mind by monitoring indoor and outdoor spaces, even in challenging lighting conditions. Arlo offers a range of security cameras with features such as 4K and 2K video quality, wireless functionality, and subscription-based security services. Their product lineup includes the Ultra 2, Pro 5, Essential series, and various new wireless video doorbells. Arlo Technologies aims to make security accessible and shareable with their Refer a Friend program and promotes enhanced protection through partnership with Verisure for professionally monitored alarms.

📋 Description

• Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes. • Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause. • Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases. • Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment. • Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination. • Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort. • Track MTTR and quality metrics. • Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.

🎯 Requirements

• 5+ years of engineering management experience, preferably in embedded systems, firmware, or IoT product sustaining. • Familiarity with RTOS and embedded Linux based multi-threading system • Familiarity with WiFi networking, video streaming, and cloud-connected device ecosystems. • Strong understanding of firmware development, debugging, and release processes. • Experience managing bug triage, release trains, and escalation workflows at scale. • Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows. • Excellent communication skills — able to interface with CS, QA, factory, and partner teams. • Data-driven mindset with experience tracking MTTR, defect trends, and release quality metrics. • Experience with connected consumer devices (cameras, base stations, sensors) is a strong plus. • BS CS/EE/CE or relevant work experience (MS is a plus).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities