Technical Customer Success Manager

🕒 March 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $139k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Armis

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

💰 $300M Private Equity Round on 2021-11

Cybersecurity • Healthcare • Government

Armis is a leader in cyber exposure management and security, specializing in the protection of operational technology (OT) and cyber-physical security solutions. With its platform, Armis Centrix™, the company empowers organizations to manage the entirety of their cyber risk exposure in real time, addressing critical vulnerabilities across various sectors including healthcare, financial services, manufacturing, and government. Through continuous innovation and acquisitions, such as OTORIO, Armis enhances its capability to protect a wide attack surface from sophisticated cyber threats.

📋 Description

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. • Understand customer use cases and provide recommendations to improve security posture and platform utilization. • Build and maintain trusted relationships with technical stakeholders and decision-makers. • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. • Ensure deployment and configuration align with key business use cases and are delivered on schedule. • Stay current on third-party integrations and how they interact with Armis within customer environments. • Serve as a subject matter expert in your area of technical proficiency. • Partner with Product, Engineering, Support, and Sales teams to drive account success.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). • 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. • Strong communication and presentation skills across technical and executive audiences. • 3+ years experience in IT, security, healthcare tech, or similar environments. • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

🏖️ Benefits

• Comprehensive health benefits • Discretionary time off • Paid holidays including monthly me days • Highly inclusive and diverse workplace